Fact Sheet
Mission:
To enhance the Sales and Presentation Skills of anyone who interacts with customers and clients.
Objective:
To learn the skills needed to:
- Build relationships
- Ask the right questions
- Respond to objections
- Organize presentations that respond to the customer's needs
- Present with enthusiasm and conviction
- Build trust
Who Participates:
Sales and non-sales personnel, such as:
- Project Managers
- Product Managers
- Account Executives
- Designers
- Account Service Personnel
- Engineers
- Administrative Assistants
- Financial Executives
Program Length:
Two days.
Participants/group:
10 - 12
Skills Acquired:
- Listening
- Probing
- Handling the unexpected:
- Questions
- Objections
- Disruptions
- Presentation Skills:
- Agendas
- Gestures, voice, posture
- Eye Contact
- Formatting of content
- Using Visual Aids
- Closing the sale
Program Modules:
- Opening the dialog
- Listening
- Asking the right questions
- Delivering Proposals
- Handling questions
- Negotiating/Handling Objections
- Closing the sale
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